Experience of shutting down Telenor’s Persona Postpaid Package
In March, I decided to finally shut down my Telenor’s Persona Postpaid connection as I found no use of having 2 postpaid lines. So I went and paid all the dues in March 2008. According to the extremely “polite but inefficient” staff at Islamabad Telenor’s Office I was told that after paying all dues my next Bill Invoice will be generated with negative balance in it and that’s when the Refundable Security will be returned. Unfortunately, that was not the case.
After the Bill Invoice was generated, I went back to Telenor to collect the Security on Friday, and they answered “Sorry, the day for clearing is Thursday. Come back again”. I was pretty angry for not being informed earlier for this, but I said to myself, oh well alright, waiting another week won’t kill anyone.
So I went again the next week on a Thursday, only to be told that “Your case has been sent to the Finance Department for clearing. Come back next Thursday.”
Anyway, long story short, it took me 45 days & three visits to get Telenor to return the Refundable Security after all the dues were paid.
So anyone who’s going to shut down their Telenor Postpaid connections, remember to not expect the money back till atleast 40-45 days.
After my experience using Warid’s Postpaid connection which has been good, Telenor has left a bad impression on me for their lack of regard for postpaid customers.
I don’t know why I always hoped or was under the illusion that Telenor would in some way be better than the rest, I guess I was influenced by some of their first Advertisments in which they said “Telenor: Expect More“. Now I finally understand why they changed the slogan of “Expect More” to “Smart Call“. No more expectations from Telenor!
No wonder most people opt for Mobilink or Warid when they have to go for postpaid, it’s rightly so. Even though their customer services are just as bad as Telenor’s, but atleast their packages are better! Getting something is better than nothing.
I really hope they improve the way they treat their customers. Teaching the Customer Representatives to be polite and courteous does not count when they are totally like zombies who smile but can provide no help.
Add comment May 14, 2008
